Unified Communications (UCaaS) Contact Center (CCaaS)

With the evolution of cloud technologies in business today, many companies have an objective to create an elastic and scalable telephony solution.

The ability to seamlessly integrate real-time communication applications (calling, mobility, collaboration, sharing, and reporting) across the enterprise. The integration of mission critical business applications with your communication technology platform. The opportunity to have a single platform to include contact center functionality, workforce optimization, omni-channel routing, and analytics.

UCaaS and CCaaS solutions provide your enterprise the opportunity to shift from a capital investment to a predictable and easily managed operating cost model while enhancing services and features.

• NextWave represents over 25 UCaaS and CCaaS solution providers agnostically, we will help you evaluate and find the perfect fit for your company
• UCaaS and CCaaS needs analysis
• Cisco, Microsoft, Broadsoft, and proprietary platforms that will surely take your business to the NextWave of technology
• Natural evolution and technology replacement for on-prem PBX, SIP Trunks, PRIs, and POTs lines.
• Deployment Services and Project Management
• End User Adoption and Training
• Ongoing Account Management and Support